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Free Toolkit — Illinois & Missouri

Managed Care Plans Guide

Every Medicaid managed care plan in Illinois and Missouri — side by side. Compare benefits, maternity coverage, phone numbers, and how to enroll or switch. Written in plain language for clients and care workers.

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Illinois

HealthChoice Illinois — All 5 Plans

Most people with an Illinois Medicaid card must enroll in HealthChoice Illinois. All plans include the same core benefits — compare extras to find your best fit.

Every HealthChoice Illinois plan includes these core benefits

24/7 nurse advice line
Behavioral health services
Doctor visits (primary care & specialists)
Eye care services
Hearing services
Home health care
Hospice care
Hospital services (inpatient & outpatient)
Lab tests and X-rays
Medical supplies and equipment
Prescription drugs (via plan PDL)
Physical, occupational & speech therapy
Transportation to medically necessary appointments

Aetna Better Health of Illinois

Service area: Statewide

Key benefits

  • Care management programs for chronic conditions
  • Prenatal and postpartum care coordination
  • Behavioral health integration
  • Transportation to medical appointments
  • 24/7 nurse advice line

Blue Cross Community Health Plans

Service area: Statewide

Key benefits

  • Large provider network across Illinois
  • Maternity and newborn care programs
  • Mental health and substance use services
  • Care coordination for complex needs
  • 24/7 nurse line

CountyCare Health Plan

Service area: Cook County and surrounding areas

Key benefits

  • Operated by Cook County Health — deep Chicago-area roots
  • Integrated physical and behavioral health
  • Strong community health worker program
  • Prenatal and postpartum support
  • Transportation to appointments

Meridian Health Plan

Service area: Statewide

Key benefits

  • Whole-person care model
  • Behavioral health and substance use services
  • Maternity care management
  • Community health worker support
  • 24/7 nurse line

Molina Healthcare of Illinois

Service area: Statewide

Key benefits

  • Strong focus on underserved communities
  • Prenatal and postpartum care coordination
  • Behavioral health services
  • Transportation to medical appointments
  • 24/7 nurse advice line

How to enroll or compare plans in Illinois

Visit enrollhfs.illinois.gov to compare plans side-by-side, find providers in your area, and enroll online. You can also call the HealthChoice Illinois helpline.

Missouri

MO HealthNet Managed Care — All Plans

Missouri Medicaid (MO HealthNet) uses managed care plans in most of the state. Compare plans to find the best fit for your family — especially if you are pregnant.

Pregnant? Show-Me Healthy Babies is designed specifically for you

Show-Me Healthy Babies is Missouri's specialized managed care plan for pregnant women and children under 19. It offers dedicated maternity nurses, home visiting programs, and breastfeeding peer support that general plans may not provide. If you are pregnant and enrolling in MO HealthNet for the first time, ask about this plan first.

Home State Health

Service area: Statewide

Key benefits

  • Missouri-focused Medicaid plan (Centene)
  • Prenatal and postpartum care management
  • Behavioral health and substance use services
  • Transportation to medical appointments
  • 24/7 nurse advice line

Healthy Blue Missouri

Service area: Statewide

Key benefits

  • Operated by Blue Cross Blue Shield of Missouri
  • Large statewide provider network
  • Maternity and newborn care programs
  • Mental health and substance use services
  • 24/7 nurse line

Show-Me Healthy Babies

Recommended for Pregnant Moms

Service area: Statewide

Key benefits

  • Specialized program for pregnant women and newborns
  • Comprehensive prenatal and postpartum care
  • Newborn care coordination
  • Breastfeeding and lactation support
  • Behavioral health services

UnitedHealthcare Community Plan

Service area: Statewide

Key benefits

  • Large national network with strong Missouri presence
  • Prenatal and postpartum care programs
  • Behavioral health integration
  • Transportation to medical appointments
  • 24/7 nurse advice line

How to enroll or switch plans in Missouri

Apply for MO HealthNet at mydss.mo.gov or call the Family Support Division. Once enrolled, you will choose a managed care plan. You can switch plans during open enrollment periods.

How to Switch

How to Switch Your Managed Care Plan

Not happy with your plan? You have the right to switch. Here is how — for both states.

Illinois — HealthChoice Illinois

1You can switch plans during your first 90 days of enrollment — no reason needed.
2After 90 days, you can switch once per year during open enrollment, OR if you have a qualifying reason (moved, plan left your area, quality of care issue).
3Call the HealthChoice Illinois helpline: 1-877-912-8880 (TTY: 1-866-565-8576).
4You can also switch online at enrollhfs.illinois.gov.
5Your new plan starts the first day of the next month after your request.
6Keep your current plan's ID card until your new card arrives.

Missouri — MO HealthNet

1You can switch plans within the first 90 days of enrollment — no reason needed.
2After 90 days, you can request a switch if you have a qualifying reason: moved, provider left the network, quality of care concern, or other good cause.
3Call the MO HealthNet managed care helpline: 1-855-373-4636.
4You can also request a switch through your local Family Support Division office.
5Your new plan starts the first day of the next month.
6Pregnant women may have additional flexibility — ask specifically about your options.

Tip for doulas and PHWs

If a client is unhappy with their plan — can't find a provider, getting denied services, or having trouble with care coordination — help them document the issue and call the helpline. A quality-of-care complaint is a valid reason to switch outside of open enrollment in both states.

Maternity Benefits

Maternity & Prenatal Benefits Comparison

What do managed care plans cover for pregnant women and new moms in Illinois and Missouri?

BenefitIllinois (HealthChoice IL)Missouri (MO HealthNet)
Prenatal care visitsAll plans — coveredAll plans — covered
Labor & delivery (hospital)All plans — coveredAll plans — covered
Postpartum visits (12 months)All plans — coveredAll plans — covered
Newborn careAll plans — coveredAll plans — covered
Breastfeeding / lactation supportAll plans — referrals & supportAll plans — referrals; Show-Me has peer support
Prenatal vitaminsMost plans — OTC allowanceMost plans — OTC or benefit card
Mental health / PPD screeningAll plans — coveredAll plans — covered
Doula servicesNot a standard benefit — check with planNot a standard benefit — check with plan
Home visiting programsSome plans — ask your care managerShow-Me Healthy Babies — yes
Transportation to OB appointmentsAll plans — coveredAll plans — covered
Maternity care managerAll plans — availableAll plans — available

Doula services note

Neither Illinois nor Missouri currently requires managed care plans to cover doula services as a standard Medicaid benefit. However, Illinois has been expanding doula Medicaid coverage — some plans may cover doula services or reimburse through care coordination. Always call your plan directly and ask: "Does my plan cover doula services? Can I get a doula through my care coordinator?"The Doula Lab can help clients navigate this conversation.

Need help choosing or switching a plan?

The Doula Lab team can help clients understand their plan options, navigate enrollment, and advocate for the coverage they deserve — especially during pregnancy and postpartum.